Service Agreements NDIS

Service Agreements

All our services are available for anyone with a disability who needs extra support to continue to live independently within their home, including support to those who reside in age care facility or shared homes. You do not need government funding or assessments to access our services.

Our services are flexible and affordable. We will arrange a quote based on your requirements. 

If it is a one-off support or on going help you need, we'll develop a care plan with you that suits you and your needs. With you we will arrange your support schedule and engage directly with your chosen support team. 

To receive our support, you need to have a Service Agreement in place. this is a legal contract between you and My Support Loop and sets out the information about the supports My Support Loop will provide, it is our responsibility to you as our valued member, as well as your responsibility. 

Before we get to the stage of signing service agreements you will meet with one of our support coordinators to discuss the support, care and needs you or your family member requires. when everything is ready, you will be required to sign our Service Agreement, you should read this carefully and our support coordinator or an advocate, will explain it to you if you do not understand before you sign.

How to make payments

Once supports are arranged with My Support Loop, we will can arrange payments to be made from your Plan, Self or NDIS (agency) managed fund for payments. If you require a Plan Manager, we have many options that we can support you to find the right one for you and your plan. 

The NDIA provides a Temporary Transition Payment (TTP) for eligible providers and My Support Loop will be claiming the TTP.

If you are funding yourself or the care of a loved one privately, we will arrange an invoice and schedule for payments with you at the time of our Welcome aboard contact.

Please note: Some of our supports and services may incur an additional out-of-pocket cost that is not claimable from a National Disability Insurance Scheme plan. These costs are typically for entry fees, food and/or beverages, and/or transport.  Private funded members will also incur additional out-of-pocket cost such as transport, food/beverages, entry fees.